Passenger Had To Drive Himself Home After Uber Driver Was Drunk, The Exact Opposite Of What’s Supposed To Happen

@Uber_India, the ride back from Bangalore airport was not quite what I expected. The driver was drunk and drowsy. I had to pull the car over to the side and I drove all the way home. Pic with the driver in the rider seat passed out.
You need to fix this @Uber , @Uber_Support pic.twitter.com/G7LB0caeTM

— Surya Oruganti (@suryaoruganti) September 9, 2018

Surya also posted a video of the driver, “who was drunk enough to not know he was being recorded.”

Here’s a video of the driver who was drunk enough to not know he was being recorded. He was not the driver claimed by the app either. pic.twitter.com/IPnwBkTZ7R

— Surya Oruganti (@suryaoruganti) September 9, 2018

Did this happen on Reverse Day? This is the exact opposite of what’s supposed to happen on an Uber ride.

“This driver behavior needs to be caught and handled as it is a very serious safety issue,” Oruganti wrote on Twitter. “This is most common to and from airports at night in India. Having a person checking for this before starting trip should be doable.”

@UberINSupport – DM’ed the details.@dkhos – this driver behavior needs to be caught and handled as it is a very serious safety issue.
This is most common to and from airports at night in India. Having a person checking for this before starting trip should be doable.@Uber_India

— Surya Oruganti (@suryaoruganti) September 10, 2018

The passenger sent the concerning information to Uber Support and they contacted him on September 14th.

“Uber safety team promptly called back about 20 hours later,” Oruganti said. “They said I shouldn’t drive a cab because that’s a safety issue. And that they’ll educate the driver whatever that means and might terminate the driver if there’s recurrence.”

Uber safety team promptly called back about 20 hours later. They said I shouldn’t drive a cab because that’s a safety issue. And that they’ll educate the driver whatever that means and might terminate the driver if there’s recurrence.#sorrynotsorry @UberINSupport @Uber_India

— Surya Oruganti (@suryaoruganti) September 15, 2018

“This is a regrettable and concerning incident,” Uber said in a statement. “While we take all possible measures to ensure that drivers behind the wheel match the person shown on the app, in rare instances, when this doesn’t happen, we encourage riders to cancel their rides immediately and report the issue on the app, so that immediate actions can be taken.” Does the driver pay the passenger?

One would surmise that the passenger gets five stars and the driver does not.

[TheDrive]

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